Contact Bilucky Casino Support
How to contact us
Our support agents are available 24 hours a day, seven days a week, throughout the year. You can use Live Chat without registering. You can also email [email protected] or use our FAQ for common questions.
| Route | Best for |
|---|---|
| Live Chat | Quick help with accounts, games, deposits and technical issues |
| Questions that need a written explanation or supporting details | |
| FAQ | Common account, payment, bonus and responsible gambling questions |
Never send your password, complete card details or cryptocurrency wallet credentials.
What to include
Give us a short and clear description of what happened. If you have an account, include the registered email address. Add the relevant game, promotion or payment method, plus the approximate date and time.
For a deposit or withdrawal question, include the amount and transaction reference if available. For a bonus question, tell us which offer you selected. If a deposit bonus does not appear after you meet the minimum deposit requirement, do not place a bet. Contact us so our support team can help.
Sending a screenshot
A screenshot can help us understand a technical error. Remove passwords, full payment details and unrelated personal information before sharing it.
You can upload the image to an image-hosting service and copy the link it gives you. Send that link to our agent through Live Chat. You can also attach the screenshot to an email and include the details of the error.
Account access
If you forget your password, use the password-reset option. We will send a link to your registered email address. If the message does not arrive or the reset fails, contact us through Live Chat or email.
The registered email address cannot be changed after registration. If you no longer have access to it, explain the situation to us. Do not open another account.
Complaints
You can raise a complaint through Live Chat or [email protected]. Include your account details, a clear description of the issue, the outcome you want and any relevant records.
Our support department handles complaints. If the team cannot resolve a case immediately, we may escalate it within Bilucky Casino. We will keep you informed about its status to a reasonable level.
Only the account holder may start and pursue a complaint. We do not accept a complaint transferred to or conducted by a third party in place of the account holder.