Bilucky Casino Terms and Conditions
Using Bilucky Casino
These terms apply when you create an account, play games, use a promotion, make a payment or contact us. You must be at least 18 and have reached the legal gambling age where you live. You are responsible for making sure that online gambling is lawful in your location.
Real-money play is not available to residents of Brazil, Belarus, Cyprus, Curacao, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Turkey or the United States of America. A game provider may also apply its own country restrictions.
Do not use a VPN to bypass a provider block. If you do, we may confiscate winnings. If you breach our restricted-country rule, we cannot guarantee that a withdrawal or refund will be processed successfully.
Your account
You may register only one account per person, IP address, computer or household. Your account is personal and must not be shared or used for another person. Multiple or duplicate accounts may lead to account closure, suspended payouts and refusal of a deposit refund. We may reclaim returns, winnings or bonuses gained while a duplicate account was active.
Give us accurate information when you register and keep it current. Protect your password and sign-in details.
We may ask for proof of identity, age, address or payment ownership. Checks may include documents, a selfie, a phone call or live video verification. When we request verification for a deposit or withdrawal, you have two weeks to complete it. If you fail verification, or do not complete it within two weeks, we permanently close your account and confiscate winnings.
If we cannot reach you by email or phone within two weeks of a withdrawal request, we will lock the account for failure to pass verification.
Fair play and fraud
Play fairly and report technical errors instead of trying to benefit from them. We may investigate suspected fraud, bonus abuse or manipulation. Fraud concerns include:
- collusion with other players
- strategies aimed at unfaithful winnings
- fraudulent activity against other casinos or payment providers
- low-risk roulette play that covers 25 or more of 37 numbers, including equal bets on black and red or even and odd
We may close an account, suspend a payment or confiscate affected winnings when our rules allow it. We may also void bonuses and related winnings where more than one account was used to gain a promotional advantage.
Deposits and payment ownership
Deposits must come from a bank account, Visa or Mastercard card, Skrill, Neteller or another payment method registered in your own name. Third-party payments are prohibited. If a security check finds a third-party payment, we may confiscate the related winnings and return the original deposit to the payment account owner. We are not responsible for funds lost when they are deposited from a third-party account.
Withdrawals
We may verify your identity before processing a payout. We may hold a withdrawal or refund while an identity check is completed. A false name or other false personal information may lead to a refused withdrawal and account closure.
Unless promotion terms set another limit, the maximum amount we process is:
| Period | Maximum amount |
|---|---|
| Per day | 4,000 United States dollars, euros or pounds sterling, or equivalent |
| Per week | 16,000 United States dollars, euros or pounds sterling, or equivalent |
| Per month | 50,000 United States dollars, euros or pounds sterling, or equivalent |
We may make an exception for a player with higher status. A payment method may have its own transaction limit, so a larger amount may be paid in instalments.
For an account funded by credit card, we may return withdrawals to that card up to the deposited amount. We may pay any excess through an available alternative method. A bank transfer may exceptionally attract intermediary-bank charges of up to the equivalent of €16. Those charges are outside our control.
Bonuses
Each bonus may be received once per person, household or IP address unless stated otherwise. Only one bonus may be active at a time. Bonus funds, games and promotions can have their own wagering, maximum-bet and eligibility rules.
Players from Finland and Slovenia are not eligible for deposit-based bonuses. Bonuses are not available to players from Croatia or Serbia.
Minimal-risk bets do not count towards wagering requirements. This includes betting on red and black at the same time in roulette, or on player and banker at the same time in baccarat. We may confiscate the bonus and winnings gained through these practices.
Dormant accounts
An account becomes dormant after 12 consecutive months without a login or logout. If a dormant account has a positive balance, we may charge a monthly administration fee of €10, £10 or the equivalent in another currency. If the balance is lower, the fee is limited to the remaining balance.
The first fee may be taken at the beginning of the month after the account becomes dormant. Further fees may be taken at the beginning of each month while it remains dormant. We stop deducting the fee when the balance reaches zero or the account is reactivated.
Complaints
Contact our support team if you wish to make a complaint. Only the account holder may start and pursue it. A complaint cannot be assigned, transferred or handled by a third party in place of the account holder.
Our support department handles complaints. If the team cannot resolve a case immediately, we may escalate it within Bilucky Casino. We will keep you informed about its status to a reasonable level.
For help, use Live Chat or email [email protected].