Bilucky Casino Privacy Policy
How we handle personal information
We process personal information so that you can create and use a Bilucky Casino account, play games, make payments and receive support. We also process information to meet our legal duties, protect our services and detect irregular activity.
We may update this privacy policy from time to time. We aim to notify players when we make changes.
Information we collect
We may collect information that you give us when you register, use your account, make a payment or contact us. This can include:
- your full name, email address, phone number and date of birth
- correspondence sent through our services, email, web chat or another communication channel
- account transactions, deposits, withdrawals and other payment activity
- sign-in details, traffic data, internet-protocol-based location, browser and device information, web logs and activity logs
- identity, address and payment evidence requested for verification, withdrawals or fraud checks
- optional survey answers and other customer assessments
Verification evidence may include a passport scan, payment slip or bank statement. We ask for evidence when it is reasonably needed to verify an account, process a payment or complete an anti-fraud check.
We also collect some technical information automatically when you use our services. This can include your browser, internet protocol address, referring page and activity during a visit. We may lawfully receive information from service providers, including fraud-prevention companies.
Why we use information
We use personal information to provide games, account functions and related services. We also use it to process bets, deposits, withdrawals and refunds. Support teams use it to manage accounts and answer questions.
We may use information to confirm your identity, meet compliance duties and monitor transactions. This helps us spot and stop fraud, misuse of our terms, money laundering and any other unlawful or irregular play.
We may study customer trends and preferences through market research and surveys. Taking part in a survey is optional. We may also use aggregated or anonymised information to improve our services, content and marketing.
Our support team may use automated tools that open your support requests, look up your customer profile, study patterns in conversations and help draft replies and insights. We use these tools to improve our support workflows.
Who may receive information
Personal information may be processed by companies in our group and by business partners under the agreements we have with them. Access may also be given to selected staff when their work requires it. This may include teams responsible for payments, anti-money-laundering checks, fraud prevention, customer support, retention and player account management.
We may use outside providers for technical support, hosting, online transactions, gaming content, analytics, marketing, email newsletters and customer communications. A provider receives only the information needed for its assigned work. We take steps to make sure our service agreements protect private information.
We do not sell or rent personal information. We may disclose it when required by law, regulation, a subpoena or a warrant. We may also disclose it to an authority when we believe this is needed for a lawful request, fraud investigation, safety or protection of legitimate interests.
If our business structure changes through a merger, acquisition or similar transaction, player information may form part of the transfer. We will inform affected players by email before such a transfer takes effect.
Social media features and outside services may apply their own privacy terms. Their processing is separate from ours.
Marketing choices
Unless you have opted out, we may use your email address or phone number to send information about our products, services and promotions. This may include offers involving business partners such as game providers. Promotions from selected partners or associated businesses require your explicit consent.
You can change your marketing choices in your Player Account settings. You can also ask our support team to stop marketing messages.
If you accept a contest prize or winnings, we may use your name or nickname for promotional purposes without further payment, except where the law prevents this.
How long we keep information
Closing an account does not mean that all records are deleted immediately. We keep personal information for as long as the law requires. Retained records may be used if a competent authority needs them for an enquiry into financial or tax records, fraud, money laundering or other unlawful activity.
We retain registration information and information supplied while an account is active for at least five years after the last player transaction or account closure. We may keep anonymised information for service, content and marketing improvements.
Account security
Your account uses a unique identifier and password. Two-factor authentication is available as an extra safeguard. Keep your sign-in details private and do not let another person use them.
If you believe your account or personal information has been compromised, contact us promptly. Do not send your password or unnecessary sensitive documents by email.
For privacy questions or help with marketing choices, use Live Chat or email [email protected].