Bilucky Casino Responsible Gambling
Keeping play under control
Bilucky Casino is for players aged 18 or over who have also reached the legal gambling age where they live. Gambling should remain entertainment. It is not a way to earn an income or recover debt, and no outcome is guaranteed.
Keep track of the time and money you spend each day. Set a budget before playing. Do not use money needed for bills or other essentials. If gambling becomes unaffordable or starts to interfere with daily life, use our account controls and seek support.
Personal limits
You can set limits for different parts of your play.
| Control | How it works |
|---|---|
| Deposit limit | Caps deposits for a day, week or month |
| Loss limit | Caps casino losses for a day, week or month |
| Wager limit | Caps the amount wagered for a day, week or month |
| Session limit | Restricts playing time and logs you out at the limit |
A loss limit is based on the original deposit, not winnings linked to that deposit. A lower limit takes effect immediately. An increase needs email confirmation and only starts once your earlier limit of that type has run out.
The session limit can be set from 6 to 1,000,000 minutes. It takes effect immediately. When you reach it, we log you out automatically.
Deposit limits cannot be applied to deposits made through our cryptocurrency payment system. If you use cryptocurrency and want to restrict your gambling, use another available control.
Cooling-off
A cooling-off period runs for a fixed time that you choose. It starts immediately. While it is active, you cannot make casino deposits and you will not receive promotional offers. You may still withdraw the funds remaining in your account.
Your account is automatically reactivated when the selected cooling-off period ends.
Self-exclusion
You can set self-exclusion for a fixed period. It starts immediately and disables your Player Account. You cannot deposit or withdraw through the account while the limit is active. We also stop promotional offers. The account is automatically reactivated when the selected period ends.
You can also contact us to request self-exclusion for a fixed or open-ended period. We will block access to your account and stop promotional materials.
If self-exclusion prevents you from signing in, you cannot request a withdrawal in the usual way. Contact [email protected] and ask us to start the withdrawal of your remaining balance. We will contact you within a reasonable time with information and assistance. We may still require identity or payment verification. Our normal withdrawal limits continue to apply.
Closing or reopening an account
A temporarily closed account may be reopened after the specified period. Contact us through Live Chat or email [email protected] to arrange this.
You can also ask us to close your account permanently. A permanently closed Bilucky Casino account cannot be reopened. You also cannot create a new account with us after permanent closure.
When you contact us, state clearly whether you want a cooling-off period, fixed self-exclusion, open-ended self-exclusion or permanent closure.
Signs that you may need a break
Review your gambling and consider stopping if you:
- spend more money or time than you planned
- try to win back money after a loss
- borrow money or miss essential payments to gamble
- hide your gambling from people close to you
- feel anxious, irritable or unable to stop
- let gambling affect work, health, relationships or daily routines
Use a personal limit, cooling-off or self-exclusion as soon as you feel you need it. You can also speak to someone you trust or contact an independent support organisation.
Independent support
If you would like to talk to someone outside Bilucky Casino, GamCare, Gamblers Anonymous and Gambling Therapy all offer free, independent help.
Protecting people under 18
We do not accept players under 18. Players must also meet the legal gambling age where they live. We may request identity evidence and deny access when a person is underage.
Adults should keep account details and payment methods away from children. Do not save passwords on a shared device. Sign out when you finish using your account.
For help with limits, cooling-off, self-exclusion, closure or a remaining balance, use Live Chat or email [email protected]. Never send your password.